Italian automotive portal Automobile.it has launched a chatbot feature called Guido. Automobile.it is part of the EBay Classifieds Group, which Adevinta recently agreed to acquire.
Guido is an AI application that helps users navigate listings and find the vehicle with certain features. AI applications have been steadily growing within the automotive sector even as most of the focus has been on driving and vehicle diagnostics.
Guido collects information from users who have to reply to a series of questions (“when do you think you will change your current vehicle?”, “what type of vehicle are you looking for?”, “what is your budget?”, etc.) and then presents a series of options. This lets the user save time and narrows search parameters significantly.
The chatbot is available for listings on the Automobile.it site and on the mobile app.
